Last updated: July 5, 2026
HeyTxtMe, operated by Acme Corporation, a Utah Corporation ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS messaging service available in the United States.
By using HeyTxtMe, you agree to the collection and use of information in accordance with this Privacy Policy.
Data controls: Request data deletion · Delete your account
HeyTxtMe (by Acme Corporation) lets you delete specific data without closing your account. Use the in-app options below, or request deletion by email if you do not have the app.
In-app deletions take effect immediately. To delete all data at once, see HeyTxtMe Account Deletion below.
If you do not have a HeyTxtMe account, or cannot access the app, email privacy@heytxt.me from the phone number the data relates to. Include "Data deletion request" in the subject line, your phone number, and which data you want deleted (for example, removal from a sender's contact list or from our global unsubscribe list). We verify the request and complete deletion within 30 days.
SMS recipients can also reply STOP to any HeyTxtMe message to opt out of future messages. This adds your number to our global unsubscribe list immediately.
| Data you delete | Action |
|---|---|
| Individual contacts or groups | Permanently deleted from your account immediately |
| Topics, polls, signups, and conversation threads | Removed from your account immediately; pending sends cancelled |
| Saved payment methods | Removed from Stripe when you delete them in the billing portal |
| Your number on the global unsubscribe list (via STOP or email request) | Opt-out applied immediately; full record removal within 30 days of email request |
| SMS message content (already sent) | Retained up to 30 days for delivery tracking, then deleted |
| Payment and transaction records | Retained for 7 years (tax and accounting requirements); not deleted unless you delete your account (see Account Deletion) |
| Usage logs and error diagnostics | Retained up to 12 months in de-identified or aggregated form |
| Account credentials and settings | Kept unless you delete your account |
We also request deletion of applicable data held by our service providers when you submit a verified email request.
HeyTxtMe (by Acme Corporation) lets you permanently delete your account and associated data at any time. Choose the option that applies to you:
Your account and associated data are deleted immediately. You will be signed out automatically.
If you have uninstalled the app or cannot sign in, email privacy@heytxt.me from the phone number registered to your HeyTxtMe account. Include "Account deletion request" in the subject line and your registered phone number in the message. We verify ownership and complete deletion within 30 days.
| Data | Action on deletion |
|---|---|
| Phone number and authentication credentials | Permanently deleted |
| Contacts, groups, and mutual contact requests | Permanently deleted |
| Topics, SMS messages, polls, signups, and conversation threads | Permanently deleted |
| Saved payment methods (Stripe customer profile) | Permanently deleted |
| Spam reports you submitted | Permanently deleted |
| Payment and transaction records | De-identified and retained for 7 years (tax and accounting requirements) |
| Spam reports filed against your account | Anonymized (your identity removed) and retained for platform safety |
| Usage logs and error diagnostics | Retained up to 12 months in de-identified or aggregated form (see Data Retention below) |
We also request deletion of your data held by our service providers (such as Stripe and Supabase) where applicable. To delete specific data without closing your account, see HeyTxtMe Data Deletion above.
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
We retain your information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law:
You have the following rights regarding your personal information:
You can exercise your data access and deletion rights directly from the HeyTxtMe app. See HeyTxtMe Data Deletion to remove specific data, or HeyTxtMe Account Deletion to close your account entirely.
You may also contact us at privacy@heytxt.me to exercise any of these rights.
Our SMS messaging service complies with applicable regulations:
Our service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@heytxt.me
Address: Acme Corporation
42 N University Ave. STE 203
Provo, UT 84601