Privacy Policy

Introduction

HeyTxtMe, operated by Acme Corporation, a Utah Corporation ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS messaging service available in the United States.

By using HeyTxtMe, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide

• Phone Number: Your phone number for authentication and account creation
• Contact Information: Names and phone numbers of your contacts that you upload
• Messages: Content of SMS messages you send through our service
• Group Information: Names and organization of contact groups you create
• Payment Information: Billing details processed through our payment provider

Information We Collect Automatically

• Usage Data: Information about how you use our service, including message delivery status and response tracking
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP addresses, timestamps, and other technical information

How We Use Your Information

• Provide and maintain our SMS messaging service
• Authenticate your account and verify your identity
• Send SMS messages to your contacts as requested
• Process payments and manage your credit balance
• Track message delivery and response rates
• Provide customer support and respond to inquiries
• Improve our service and develop new features
• Comply with legal obligations and enforce our terms

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Service Providers

• SMS Delivery: Vonage for sending SMS messages
• Authentication & Database: Supabase for user authentication and database services (US region)
• Payment Processing: Stripe for payment processing

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Limited access to personal information on a need-to-know basis
• Secure authentication and authorization systems

Data Retention

We retain your information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law:

• Account Information: Until you delete your account, or up to 3 years after account inactivity
• Contact Data: Until you remove contacts or delete your account
• Message Content: For up to 30 days after sending for delivery tracking purposes
• Usage Data: For up to 12 months for service improvement
• Payment Records: For 7 years as required by law for tax and accounting purposes
• Legal Compliance Records: As required by applicable law, typically up to 7 years

Your Rights

You have the following rights regarding your personal information:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Opt-out: Unsubscribe from our communications at any time

SMS Compliance

Our SMS messaging service complies with applicable regulations:

• We honor all STOP requests immediately and permanently
• We maintain a global unsubscribe list across all users
• We do not send messages to numbers that have opted out
• We comply with carrier guidelines and industry best practices

Children's Privacy

Our service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: